TERMS AND CONDITIONS
Welcome to Corbin Manufacturing & Supply, Inc.
This Terms & Conditions Agreement (“Agreement”) governs your use of the Corbin Manufacturing & Supply, Inc. website (the “Site”). By accessing or using this Site, you acknowledge that you have read, understood, and agreed to be bound by these terms and conditions. If you do not agree with any part of these terms, please refrain from using this Site.
Shipping Duration for Swaging Dies: Orders containing hand-built diamond-lapped dies may require up to one year for completion. Every effort is made to expedite production; however, we cannot guarantee earlier completion. Please refrain from placing an order if this timeframe does not meet your needs.
Standard Die Orders and Production Queue: Except for hand-built diamond-lapped dies, tools and supplies are typically in stock or available after a 30-60 day rebuild cycle. We group identical standard die orders and make them along with the oldest of that kind in our production queue, which may contain hundreds of pending jobs at any one time, with the oldest being approximately one year old. The order being processed at any given time is grouped with similar orders in the queue. Being “in the queue” assures your order’s completion at the soonest possible time. The backlog is constantly changing as we fulfill orders and receive new ones.
Delivery Estimates: We cannot predict delivery times precisely, but generally, newer orders that match standard specifications may match the oldest jobs in the queue. Custom specifications may result in longer wait times as they may not match older orders and eventually become the oldest.
Export Limitation: We can only guarantee shipment to USA locations, Canada, or the United Kingdom at this time. Shipments to other countries must be arranged for pickup using your courier service or sent to a US-based intermediary for forwarding. We regret that due to political restrictions, we cannot ship directly to many overseas locations. In those instances in which international shipping is possible, shipments will generally be processed via FedEx Standard International or USPS International. Some countries and products may be restricted. Shipping charges do not cover additional fees imposed by your country, such as duties, taxes, or tariffs.
Refunds for Stock Items: Refund of a prepaid order or deposit for stock items normally in inventory will be made in full, less outside payment fees. Orders requiring larger stocking quantities, non-stock items, or completed orders awaiting delivery incur a 15% completed labor and reprocessing fee.
Fees and Refunds: Fees charged by outside payment processing firms are not refundable. Orders returned outside warranty terms (see below) are refunded less bank card/processor fees and a 15% inspection, repackaging, and stocking fee.
Export Packaging/Document Fees: Items requiring export packaging, polymer pallets, export documentation, or special preparation incur export preparation fees up to $500.00, based on material and time required for proper packaging. You will be notified prior to shipment if such fees are required.
Limited Warranty for Non-Die Products Non-die products purchased from Corbin Manufacturing & Supply, Inc. are eligible for return within 30 days from the initial arrival date for a full refund, less transaction, shipping, and restocking fees, as described above. All returns are subject to the Warranty Limitations section outlined below. Broken dies can be sent in for testing at no charge if sent in within 30 days of receiving said broken die. Replacement under warranty is applicable if the die is found too brittle.
Limited Warranty for Dies: Corbin Manufacturing & Supply, Inc. offers a limited warranty on its dies. Dies are warranted to be free from defects in materials and workmanship for a period of 30 days from the product’s initial arrival date. Corbin Manufacturing & Supply, Inc. will, at its discretion, repair or replace, with an item of equivalent value, any warrantied die or component part found to be defective under normal use and service within the specified warranty period.
Warranty Claim Process for All Products: To initiate a warranty claim, please utilize our contact form on this Site or reach out to our Customer Service team at the phone number provided on the Site. The warrantied product in question should be delivered, postage prepaid, to Corbin Manufacturing & Supply, Inc. at the address provided on the Site, with Attention to “Service/Warranty Department”. Warranty claims should specify the model and original order number, along with a detailed description of the encountered difficulty or defect.
Warranty Limitations: All warranties offered by Corbin Manufacturing & Supply, Inc. are limited to the original owner of the warrantied product and are non-transferable. It is applicable only to warrantied product purchased directly from Corbin Manufacturing & Supply, Inc. or an authorized retailer. The warranty does not cover normal maintenance, ordinary wear and tear, and situations where the warrantied product or component parts have been subject to misuse, neglect, unauthorized alterations, or as a result of failure to follow operating and care instructions. Transportation and insurance charges for returning the product to the owner will be covered if the claim is within the warranty terms. However, if the work required is not covered under this warranty, the owner will be provided with a repair or replacement quotation for authorization.
International Warranty Replacement & Parts Shipment: International warranty parts replacements require photographic evidence of damage. International shipping costs will apply, including potential government-imposed duties or taxes.
Agreement to Use the Site: By using this Site, you agree to its terms and conditions. You affirm that you have the legal capacity to enter into agreements and will pay for all products or services ordered through this Site. You acknowledge that the Site’s materials are protected and agree not to exploit them without permission.
Liability and Disclaimers: Corbin Manufacturing & Supply, Inc. limits its liability to express warranties made in connection with product sales. The Site’s materials are provided “as is,” and Corbin Manufacturing & Supply, Inc. does not guarantee accuracy, completeness, or uninterrupted availability.
Modifications and Jurisdiction: Corbin Manufacturing & Supply, Inc. reserves the right to modify this Agreement at any time. Disputes arising from this Agreement or Site use shall be settled in Oregon according to the relevant laws of that jurisdiction.